- Big Data
- Enterprise resources planning (ERP)
- Universal management system
- Warehouse management system
- Supply chain management
- Production management system
- Human Resources management systems
- Quality management system
- Business process management
- Project management system
- Identity management system
- Document management systems
- Business risk management
- Business Intelligence
- Content management system
- Financial management systems
- DBVS (DBMS)
IT Business Solutions
Customer Relations Management System (CRM)
CRM or otherwise - customer relations management system is the creation of sales methods, which allows to maximize each client to work with your company value in the long term. Thanks to the creation of Customer Relations Management System (CRM) system the centre of your business becomes your client. At his specific needs, there are combined everything needed for effective sales, service, effective marketing. Customer relationship management system (CRM) can be seen as going closer to the customer and finding the mutual benefit of both him and your company. Facilitate cooperation, ensure transparency and ease relations support.
It should be borne in mind that the customer relationship management system (CRM) can be viewed from two perspectives: the broad and narrow sense. In the broad sense of customer relationship management system (CRM) can be described as a business customer management system that allows you to easily manage and nurture relationships with existing and, of course, potential customers, and to ensure maximum long-term value of each customer. In a narrow sense of the customer relationship management (CRM) is a particular software technology, efficiently organizing, automating, and synchronizing business processes. However, in all cases, the customer relationship management (CRM) is indispensable to the accelerated formation of proposals and taking orders. Customer Management (CRM) allows you to facilitate billing, since the system can easily be integrated with accounting programs. The most common customer relationship management includes three single major areas: marketing, sales and service (before and after) quality. In short - the customer relationship management system (CRM) can identify the concept - "effective customer management “.
You will probably want to ask why you need a customer relationship management (CRM) and how it can help your business. Custom answers we provide for each client's specific activities, but generally speaking, we can identify some of the very important aspects of your business, which makes it easier to manage and control the customer relationship management (CRM) support, as it allows not only to develop your customer database, but also generate marketing, sales information required.
First of all, in terms of sales planning, customer relationship management (CRM) will allow you to carry more and more customer-oriented sales, as they will allow you, you will have accumulated a lot of information about your current / potential customers of communication with them. Also, customer relationship management (CRM) can create offers individualized for each client, which again, will increase sales and make them even more profitable. In this case, it is not only increasing your customer satisfaction with your company, but also creating loyalty growth.
Secondly, in terms of marketing aspects, as you may already know, there are 4 important elements: product, price, place, promotion. All these elements of the solutions allow optimize specifically developed for our customer management system (CRM). This is based on the pricing of shares in the provision of data on turnover, reporting the collection, individualized assortment planning. Undoubtedly, customer relationship management (CRM) facilitates communication with customers.
So, if you are willing to "look into the eyes" of your company’s arising challenges, optimize processes and increasingly improve the relationship with your present or even future customers - we are here to help you take the first steps towards it. If you are - do it with us. Our contribution to the development of your activities precisely optimized to the needs of your customer relationship management system (CRM) can be an invaluable tool for the future development of your successful business.